Privacy Policy
This document explains how NIPIGE collects, uses, and protects your personal information.
1. About This Privacy Policy
NIPIGE ("NIPIGE", "we", "us", or "our") is committed to protecting the privacy of personal information we collect through the NIPIGE website at www.nipige.com and any related subdomains (collectively, the "Website"). This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what rights you have.
This Policy applies to Website visitors, prospective clients, and registered users. It does not govern the processing of personal data that NIPIGE carries out on behalf of its platform clients — those obligations are addressed in each client's Data Processing Addendum (DPA). If you are an existing NIPIGE client, please refer to your DPA or contact your account representative.
By using the Website, you acknowledge that you have read and understood this Policy. NIPIGE's data protection obligations are primarily governed by the Personal Data Protection Act 2012 (PDPA) of Singapore and, where applicable, the General Data Protection Regulation (GDPR) of the European Union.
2. Data Controller
The data controller for personal information collected through the Website is:
NIPIGE
Email: contactus@nipige.com
Website: www.nipige.com
For privacy-related inquiries, please contact our designated privacy officer at contactus@nipige.com.
3. What Personal Information We Collect
3.1 Information You Provide Directly
When you submit an enquiry form, request a demo, register for an account, or contact us through the Website, we may collect:
- Your name and business email address
- Company name and job title
- Telephone number (if provided)
- The content of your message or enquiry
- Billing information (if purchasing services)
3.2 Information Collected Automatically
When you visit the Website, we and our third-party technology providers automatically collect technical and usage information, including:
- Your IP address
- Device and browser type
- Pages visited and time on page
- Geographical location (based on IP address)
- How you navigated to the Website
- Service access times and page view statistics
This information is collected through cookies and tracking technologies described in Section 6.
3.3 Testimonials
Where you provide a testimonial and consent to its publication, we may display your name, job title, company, and testimonial content on the Website. You may request removal at any time by contacting us at contactus@nipige.com.
4. Legal Basis and Purpose of Processing
We process personal information for the following purposes and legal bases:
| Purpose | Legal Basis | Examples |
|---|---|---|
| (1) Service Provision | Contractual necessity | Account creation, service delivery, billing, customer support |
| (2) Marketing & Communications | Consent / Legitimate interest | Product updates, newsletters, promotional emails (with opt-out) |
| (3) Website Operation | Legitimate interest | Analytics, performance monitoring, bug fixing |
| (4) Legal Compliance | Legal obligation | Regulatory reporting, fraud prevention |
We do not sell, rent, or share your personal information with third parties for those third parties to market their own products or services to you.
5. Who We Share Personal Information With
We share personal information only with trusted service providers who assist us in operating the Website and our business. These currently include:
| Provider | Purpose | Location |
|---|---|---|
| HubSpot, Inc. | CRM and marketing automation | United States |
| Google LLC | Website analytics and marketing | United States |
| LinkedIn Ireland | Marketing analytics and retargeting | United States / EU |
| Stripe, Inc. | Payment processing | United States |
| Microsoft Corp. | Corporate services and cloud | Various |
| Meta Platforms, Inc. | Marketing and retargeting | United States |
Where personal information is shared with providers outside Singapore or the EU/EEA, we require those providers to protect it to a standard consistent with the PDPA and GDPR through Standard Contractual Clauses (SCCs), Privacy Shield certification, and Data Processing Agreements (DPAs).
All service providers are prohibited from using your information for any purpose beyond what is necessary to deliver their services to us.
We may also disclose personal information to our professional advisers (lawyers, accountants, auditors) where required for legal or governance purposes; when required by law such as to comply with requests by competent authorities; and in connection with a merger, acquisition, or sale of substantially all of our assets.
6. Cookies and Tracking Technologies
6.1 What We Use
The Website uses cookies and similar tracking technologies to operate correctly, understand how visitors use the Website, and deliver relevant marketing. The technologies currently active on the Website are:
| Technology | Purpose | Details |
|---|---|---|
| Google Analytics | Tracks Website traffic and visitor behaviour | To help us improve the Website |
| LinkedIn Insight Tag | Marketing analytics, conversion tracking | Retargeting through LinkedIn |
| Google Ads | Measures Website interactions | Leading to enquiries and conversions |
| Meta Pixel | Marketing analytics and retargeting | Through Facebook and Instagram |
| Functional Cookies | Strictly necessary for Website operation | Session management and authentication |
| Session Cookies | Maintain login state and security | During your visit to the Website |
6.2 Your Choices
A cookie consent tool is available on the Website. When you first visit, you may accept all cookies, decline non-essential cookies (analytics and marketing), or update your preferences at any time through the cookie settings link.
You may also manage cookies through your browser settings, though disabling certain cookies may affect Website functionality.
6.3 Do Not Track
The Website does not currently respond to Do Not Track (DNT) signals from browsers. We will update this position if a uniform standard for DNT compliance is established.
7. Security
NIPIGE implements appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, or loss, including:
- Encryption of data in transit (TLS/SSL)
- Access controls and authentication mechanisms
- Regular security assessments and monitoring
- Employee training on data protection
No method of transmission over the internet is completely secure. If you believe your information has been compromised, please contact us immediately at contactus@nipige.com.
8. Data Retention
We retain personal information only for as long as necessary for the purposes defined in this Policy:
| Data Type | Retention Period | Reason |
|---|---|---|
| Enquiry and contact form data | 3 years from last interaction | Business relationship management |
| Account and billing data | Duration of agreement + 7 years | Legal obligation for financial records |
| Analytics data | 14 months | Google Analytics default setting |
| Testimonials | Until you withdraw consent | Consent-based processing |
| Marketing consent records | As long as subscribed + 2 years | Compliance and audit purposes |
When personal information is no longer needed, we securely delete or de-identify it.
9. Your Rights
Depending on your jurisdiction, you may have the following rights:
| Right | Description | How to Exercise |
|---|---|---|
| Access | Request a copy of personal information we hold about you | Email contactus@nipige.com |
| Correction | Request correction of inaccurate or incomplete data | Email contactus@nipige.com |
| Deletion | Request deletion of your personal information | Email contactus@nipige.com |
| Restriction | Request restriction of processing in certain circumstances | Email contactus@nipige.com |
| Data Portability | Receive your data in a structured, machine-readable format | Email contactus@nipige.com |
| Objection | Object to processing based on legitimate interest | Email contactus@nipige.com |
| Opt-out of Marketing | Unsubscribe from marketing communications at any time | Click unsubscribe in any email or contact contactus@nipige.com |
We will respond to all requests within 30 days. If you are not satisfied with how we handle your request, you may contact:
- Personal Data Protection Commission of Singapore (pdpc.gov.sg)
- Your local data protection authority (if in the EU)
10. Cross-Border Data Transfers
Personal information may be transferred to and processed in countries outside of Singapore or the EU/EEA. When we do so, we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses (SCCs) approved by the EU Commission
- Adequacy decisions where applicable
- Binding Corporate Rules (where established)
11. Third-Party Links
The Website may contain links to third-party websites, resources, and services that are not owned or controlled by NIPIGE. These links are provided for your convenience only. NIPIGE has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites. We encourage you to review the privacy policies of any third-party site you visit before submitting personal information.
12. Children's Privacy
The Website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us at contactus@nipige.com and we will promptly delete it.
13. Updates to This Policy
We may update this Privacy Policy from time to time. For material changes, we will:
- Post a notice on the Website with at least 30 days' advance notice
- Send email notification to registered users (where applicable)
- Update the effective date at the top of this Policy
The current version will always be available at www.nipige.com/privacy. Continued use of the Website after any update constitutes acceptance of the revised Policy.
14. Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us:
NIPIGE
Email: contactus@nipige.com
Website: www.nipige.com
You may also use our General Inquiry form on the Website, which is logged and monitored regularly.